Returns & Exchanges Policy

Refund on returns

  • Within 15 days of the delivery date, any items in their original, unused condition will be refunded.
  • The original method of payment will be used for refunds.
  • The price of shipping and handling is not refundable.
  • The cost of the item plus any relevant sales tax will be refunded
  • Additionally, you can swap one thing for another. The difference must be paid if the other item's price is higher than the one that was purchased.
  • For products they exchange or return, the customer is responsible for covering the freight and shipping costs.
  • Restocking fees of 25% apply when exchanging items.

Custom Orders

Policies for custom items are different. Custom orders are created especially for each customer; we are unable to resell them. Custom orders are therefore non-refundable. On the other hand, we will make every effort to address any problems that may arise with the bespoke order.

Erroneous Purchases Or Damaged Items

In the event that a product is shipped wrong or arrives damaged, we will either replace it or accept its return and issue a complete refund without cutting any extra charges.